PRIVACY POLICY – Chiropractic & Physiotherapy Health Center
Last Updated: January 2026
1. INTRODUCTION
Chiropractic & Physiotherapy Health Center (“we,” “us,” “our”) is committed to protecting the privacy and security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our clinic, use our services, or interact with our website.
We provide chiropractic, physiotherapy, and clinical massage therapy services. Protecting your sensitive health information is not only a legal requirement under the Data Protection Act and other applicable laws but also a core ethical obligation of our healthcare practice.
2. INFORMATION WE COLLECT
We may collect the following types of information:
A. Personal Identification Information:
- Full name
- Contact details (address, phone number, email)
- Date of birth
- Gender
- Emergency contact information
- Health insurance information
B. Health and Medical Information:
- Medical history
- Current symptoms and conditions
- Treatment records and progress notes
- Diagnostic reports (X-rays, MRI scans, etc.)
- Treatment plans and recommendations
- Physician referrals
- Medication history
- Allergies and contraindications
C. Financial Information:
- Billing and payment information
- Insurance policy details
- Transaction records
D. Technical Information (if using our website):
- IP address
- Browser type
- Device information
- Cookies and usage data
3. HOW WE COLLECT INFORMATION
We collect information through:
- Intake forms and medical history questionnaires
- Direct interactions during consultations and treatments
- Correspondence (email, phone calls, messages)
- Referrals from other healthcare providers
- Online booking systems
- Insurance companies
- Our website (via cookies and analytics)
4. PURPOSES OF COLLECTING AND USING YOUR INFORMATION
We use your information for:
- Providing chiropractic, physiotherapy, and massage therapy services
- Developing and implementing treatment plans
- Communicating with you about appointments, treatment updates, and health education
- Processing payments and insurance claims
- Maintaining accurate medical records as required by law
- Improving our services and patient care
- Complying with legal and regulatory requirements
- Conducting internal audits and quality assurance
- In case of emergencies, to contact you or your emergency contact
5. LEGAL BASIS FOR PROCESSING
We process your information based on:
- Your explicit consent for healthcare purposes
- Necessity for the performance of our healthcare services contract
- Compliance with legal obligations (maintaining medical records)
- Legitimate interests in providing quality healthcare and running our practice
6. DISCLOSURE OF YOUR INFORMATION
We may share your information with:
- Other healthcare professionals involved in your care (with your consent)
- Your referring physician or specialist
- Insurance companies for claim processing
- Legal authorities when required by law (court orders, subpoenas)
- Regulatory bodies for compliance purposes
- Third-party service providers who assist our operations (under confidentiality agreements)
- In emergency situations where necessary to protect your vital interests
We do not sell, trade, or rent your personal or health information to third parties for marketing purposes.
7. DATA SECURITY MEASURES
We implement appropriate technical and organizational measures to protect your information:
- Secure electronic medical records system with access controls
- Physical security for paper records
- Encrypted communications
- Regular staff training on privacy and confidentiality
- Access restricted to authorized personnel only
- Regular security assessments and updates
8. DATA RETENTION
We retain your medical records as required by law (typically 7-10 years after last treatment, or longer for minors). Financial records are kept for 7 years for tax purposes. After retention periods expire, we securely destroy or anonymize your information.
9. YOUR RIGHTS
You have the right to:
- Access your personal and health information
- Request corrections to inaccurate or incomplete information
- Request deletion of your information (subject to legal requirements)
- Withdraw consent for non-essential processing
- Request restriction of processing in certain circumstances
- Receive your information in a portable format
- Object to certain processing activities
To exercise these rights, please contact our Privacy Officer using the details below.
10. COOKIES AND ONLINE TRACKING
Our website may use cookies to improve user experience. You can control cookie settings through your browser. We do not use cookies to collect sensitive health information.
11. CHILDREN’S PRIVACY
We do not knowingly collect information from children under 18 without parental consent. For minors, consent must be provided by a parent or legal guardian.
12. CHANGES TO THIS POLICY
We may update this Privacy Policy periodically. The updated version will be posted on our website and available at our clinic. Continued use of our services constitutes acceptance of changes.
13. COMPLAINTS
If you have concerns about how we handle your information, please contact our Privacy Officer first. You also have the right to lodge a complaint with the relevant data protection authority.
14. CONSENT
By using our services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. For specific health information, we will obtain your explicit consent during your initial consultation.